SHIPPING & DELIVERY POLICY
GOTHIC TOONS
Last Updated: 20 October 2026
At Gothic Toons, we take great care in processing, packaging and dispatching every order. Our aim is to ensure a smooth and reliable delivery experience while maintaining transparency throughout the shipping process.
Please review our Shipping & Delivery Policy before placing an order.
1. Order Processing
All confirmed orders are normally processed within 24–48 business hours, subject to product availability and successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day. Orders placed during sales, festive periods, product launches or periods of high demand may require additional processing time. Please note that processing time does not include courier transit time.
In the event that an ordered product becomes unavailable after confirmation, our team will contact the customer to discuss an appropriate alternative or refund.
2. Shipping Charges
Prepaid Orders
We offer FREE standard shipping on all prepaid orders to eligible serviceable locations across India.
Cash on Delivery (COD) Orders
To confirm genuine orders and minimise unsuccessful deliveries, Gothic Toons requires an upfront payment of ₹300 on all Cash on Delivery (COD) orders.
This upfront payment comprises a ₹100 COD Handling Charge, which is a service charge applicable to COD orders, and a ₹200 Product Confirmation Advance, which is an advance payment towards the product value and is adjusted against the remaining amount payable upon delivery.
COD Terms & Conditions
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The total upfront payment of ₹300 is collected at checkout.
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The ₹100 COD handling charge is separate from the product price.
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The ₹200 product advance is deducted from the product balance payable upon delivery.
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COD orders are confirmed for processing only after successful receipt of the upfront payment.
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All applicable charges are disclosed at checkout before order confirmation.
COD Delivery Refusal & RTO Policy
The upfront payment helps confirm genuine purchase intent and covers part of the processing and logistics expenses associated with COD orders.
In cases of unjustified delivery refusal, repeated customer unavailability or incorrect customer-provided delivery information resulting in Return to Origin (RTO), the ₹300 upfront payment is ordinarily non-refundable, subject to applicable legal requirements and review of the circumstances.
Where non-delivery is attributable to Gothic Toons or its courier partner, or a refund is otherwise legally required, the appropriate amount will be refunded.
By selecting COD and completing checkout, customers acknowledge these terms.
3. Estimated Delivery Timelines
Once your order has been dispatched, delivery to metropolitan cities typically takes 3–5 business days, while deliveries to other serviceable locations generally take 4–7 business days. Deliveries to remote or difficult-to-service locations may require additional time.
These are estimated delivery timelines, not guaranteed dates unless specifically confirmed by Gothic Toons.
Delays may occasionally occur due to courier disruptions, adverse weather, transportation issues, government restrictions, public holidays or other circumstances beyond our reasonable control.
Where a delivery delay creates a legally protected cancellation or refund right, an appropriate remedy will be provided.
4. Order Tracking
Once your order has been dispatched, tracking details will be shared through an available communication channel, such as email, SMS or WhatsApp.
Tracking information may take some time to become active after the shipment has been handed over to our courier partner.
5. Shipping Address & Contact Information
Customers are responsible for providing accurate and complete delivery information, including their full recipient name, complete delivery address, correct PIN code, active mobile number and any additional delivery instructions required.
Address changes should be requested before dispatch.
Once an order has been handed over to the courier partner, address changes cannot be guaranteed.
Additional courier charges resulting from customer-requested address corrections or redirections may apply. Such charges will be communicated before collection.
Gothic Toons is not responsible for delays caused solely by inaccurate or incomplete customer-provided details, except where applicable law requires otherwise.
6. Delivery Attempts & Customer Availability
Our courier partners may contact customers to coordinate delivery. Customers are expected to remain reasonably available, provide accurate contact information and cooperate with valid delivery attempts.
A shipment may be returned to origin (RTO) if the customer repeatedly remains unavailable, the delivery address or contact information is incorrect or incomplete, the customer refuses delivery without a qualifying reason, or delivery cannot be completed after reasonable attempts due to circumstances attributable to the customer.
Where an order is returned to origin, Gothic Toons will review the delivery records and circumstances before determining the appropriate resolution.
7. Return to Origin (RTO) & Re-Delivery
Where a shipment is returned because of customer-attributable delivery failure, Gothic Toons may offer re-dispatch, subject to product availability and courier serviceability.
Additional reasonable charges for a newly requested delivery may apply. Any re-delivery charges will be communicated and approved before re-dispatch.
The ₹300 COD upfront payment will be handled according to Section 2 of this policy.
Where delivery failure is attributable to Gothic Toons or its appointed courier partner, the customer will not be charged for correcting that failure.
8. Order Cancellations
Customers should request cancellation as soon as possible, preferably before dispatch.
Before Dispatch
Where a cancellation is accepted before dispatch, payments collected, including the COD advance and handling charge, will be refunded through the original payment method or another mutually agreed lawful method.
After Dispatch
Once an order has been dispatched, voluntary cancellation may not be available through our standard order-processing system.
Delivery refusal, RTO situations and legally protected cancellations will be assessed in accordance with the applicable circumstances and the Refund Policy.
9. Damaged, Tampered or Incorrect Deliveries
Every Gothic Toons order is carefully packed before dispatch. We recommend inspecting the outer packaging upon delivery.
If a parcel appears damaged, torn, opened or tampered with, customers should photograph the packaging and promptly contact our customer-support team.
Unboxing Video Recommendation
We strongly recommend recording a clear, continuous and unedited unboxing video showing the sealed package, the opening process and the products received.
This can help investigate incorrect products, missing items, transit damage, packaging tampering and visible product damage upon delivery.
Customers are encouraged to report delivery-related concerns as soon as possible, preferably within 48 hours of delivery, with their order number, relevant photographs and an unboxing video if available.
An unboxing video is strongly recommended but not mandatory for genuine claims. Its absence will not automatically invalidate a legitimate complaint.
10. Lost, Missing or Disputed Shipments
If a shipment is lost during transit, incorrectly marked as delivered or otherwise disputed, Gothic Toons will investigate using available order and courier records.
Relevant evidence may include shipment tracking information, proof-of-delivery records, delivery confirmation, OTP verification and customer communications.
A shipment marked as delivered does not automatically invalidate a genuine non-receipt complaint.
Where an order is confirmed lost before successful delivery, Gothic Toons will arrange an appropriate replacement or refund.
11. Shipping Charges for Exchanges
For voluntary size exchanges due to personal fit preferences or incorrect size selection, customers are responsible for both return-shipping and replacement-delivery charges.
Customers may choose between the following two return methods.
Option A — Gothic Toons Arranged Pickup
Gothic Toons can arrange reverse pickup through its courier partners, subject to serviceability.
Applicable pickup and replacement-delivery charges will be communicated and must be paid by the customer before the exchange shipment is arranged.
Option B — Customer Arranged Return
Customers may arrange their own reliable, trackable courier to send the product to the authorised Gothic Toons return address.
The customer bears the return-shipping expense and must separately pay the applicable replacement-delivery charge.
Return instructions must be obtained from Gothic Toons before dispatching a product back to us.
For verified manufacturing defects, incorrect deliveries or other qualifying issues attributable to Gothic Toons, reasonable shipping costs associated with the appropriate remedy will be borne by Gothic Toons.
Please refer to our Returns & Exchanges Policy for complete eligibility conditions.
12. Customer Support
For shipping enquiries, delivery concerns, tracking assistance or order-related issues, please contact:
GOTHIC TOONS CUSTOMER SUPPORT
Email: [Official Support Email]
WhatsApp/Phone: [Customer Support Number]
Business Hours: [Support Hours]
Please include your order number when contacting us.
13. Policy Updates & Consumer Rights
Gothic Toons may update this policy to reflect changes in shipping operations, courier arrangements or legal requirements.
Terms applicable to an existing order will be assessed according to the disclosures made at the time of purchase and the customer's statutory rights.
Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded under Indian law.