Exchange/Return of Products

You may initiate an exchange or return request for a product if any of the following conditions are met:

• The product does not fit.

• Both the product and the shipping package have been damaged.

• The product is defective.

• Parts of the product or accessories are missing.

Products purchased from us may be eligible for exchange or return only if the following mandatory conditions are satisfied:

• The product has not been worn, washed, cleaned, or tampered with by you.

• The original brand tags, packaging materials, and accompanying accessories are intact, undamaged, and not discarded.

• The product is not altered, unless the alteration is due to a proven vendor/manufacturer defect.

• The return request is initiated against the order under which the product was originally purchased, and the product matches our records.

• The product is free from foul odors, stains, perfumes, dents, scratches, tears, or any damage.

• If the product was purchased as part of a set, it must be returned as a complete set.

• The product must be unused, unwashed, undamaged, and in a saleable condition.

• We must be reasonably satisfied that the product has not been rendered defective or unsellable after delivery.

🔁 Important Note on Exchanges:

• Exchange is only allowed for a different size of the same product.

• Exchange for a different product is not permitted.

• Refunds will not be issued; instead, you will receive store credit or a coupon code equivalent to the product value (excluding shipping charges, if any).

We reserve the right to reject any exchange or return request that does not meet the above conditions.

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❗ Non-Returnable / Non-Exchangeable Products:

Please note:
Products sold under the "Gothic Gamble" category (including the Surprise Tee) are final sale items and cannot be returned or exchanged under any circumstances.
These items are part of a mystery/surprise deal, and by purchasing them, you acknowledge and agree to these terms.