Return and Exchange

🔁 Exchange/Return of Products

You may initiate an exchange request for a product within 3 days of delivery if any of the following conditions are met:

  • You received the wrong size.

  • You received the wrong product (e.g., wrong T-shirt).

  • The product does not fit.

  • Both the product and the shipping package have been damaged.

  • The product is defective.

  • Parts of the product or accessories are missing.

📦 To Be Eligible for Exchange, All the Following Conditions Must Be Met:

  • The product has not been worn, washed, cleaned, or tampered with by you.

  • The original brand tags, packaging materials, and accompanying accessories are intact, undamaged, and not discarded.

  • The product has not been altered, unless due to a proven vendor/manufacturer defect.

  • The return/exchange request is initiated against the same order under which the product was originally purchased, and matches our records.

  • The product is free from foul odors, stains, perfumes, dents, scratches, tears, or any damage.

  • If purchased as part of a set, it must be returned/exchanged as a complete set.

  • The product must be unused, unwashed, undamaged, and in saleable condition.

  • We must be reasonably satisfied that the product has not been rendered defective or unsellable after delivery.

🔁 Important Notes on Exchange:

  • Exchange is allowed only for a different size or correction of a wrongly delivered product (like wrong size or T-shirt).

  • Exchange must be initiated within 3 days of delivery.

  • Refunds are not issued. Instead, you will receive:

    • A replacement product (if eligible)

  • We reserve the right to reject any exchange that does not meet the conditions above.

🚫 Non-Returnable / Non-Exchangeable Products:

Please note:

  • Products sold under the "Gothic Gamble" category (including the Surprise Tee) are final sale items.

  • These cannot be returned or exchanged under any circumstances.

  • These items are part of a mystery/surprise deal, and by purchasing them, you acknowledge and agree to these terms.