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RETURNS & EXCHANGES POLICY

GOTHIC TOONS

Last Updated: 20 October 2026

At Gothic Toons, every garment reflects our commitment to original design, quality and craftsmanship.

We maintain a structured exchange process to ensure fair treatment of customers while protecting the condition, quality and authenticity of our products.

1. Size Exchange Window

Customers may request a voluntary size exchange within 3 calendar days of delivery, subject to eligibility and stock availability.

Voluntary exchanges are permitted for a different available size of the same product and design.

The following conditions apply:

  • The request must be initiated within 3 calendar days of recorded delivery.

  • The product must satisfy our eligibility requirements.

  • The requested replacement size must be available.

  • Applicable return and replacement-shipping charges must be paid.

  • Only one voluntary size exchange per eligible item is permitted.

Changing to an entirely different design or product is not included in our standard size-exchange service.

The three-day period applies to voluntary exchanges and does not restrict statutory remedies for defective or incorrectly supplied products.

2. Return Shipping & Exchange Costs

For voluntary size exchanges arising from incorrect size selection or personal fit preferences, the customer bears both return-shipping and replacement-delivery charges.

Two return options are available:

Option A — Gothic Toons Arranged Pickup

Gothic Toons may arrange reverse pickup through an available courier partner.

The applicable pickup charges and replacement-delivery charges will be communicated before confirmation.

Payment is required before pickup is scheduled.

Option B — Customer Arranged Return

The customer may independently arrange shipment using a reliable, trackable courier service.

Gothic Toons will provide the authorised return address and instructions after the request has been approved.

Customers bear the cost of the return courier and the subsequent replacement-delivery charge.

Customers are responsible for adequately protecting products during self-arranged return transit. Transit losses or damage will be assessed based on the circumstances and available evidence.

Do not dispatch any product without first obtaining return instructions.

For verified manufacturing defects, incorrect products or other qualifying issues attributable to Gothic Toons, reasonable return and replacement-shipping costs will be borne by Gothic Toons.

3. Exchange Eligibility

For voluntary exchanges, the product must meet all of the following conditions:

  • Be unused and unworn, except for a careful fitting trial.

  • Be unwashed, uncleaned and unaltered.

  • Have its original Gothic Toons tags and labels attached.

  • Be returned with the original packaging and accessories.

  • Be free from stains, perfumes, deodorant marks, makeup, body odours or other signs of use.

  • Be free from tears, abrasions, stretched seams, damaged prints or customer-caused alterations.

  • Match the original product and order details.

  • Remain in a clean and saleable condition.

Products returned in a condition unsuitable for resale may be rejected for a voluntary exchange.

4. Sale, Clearance & Final-Sale Products

Products explicitly identified as Final Sale, Clearance or Non-Exchangeable before purchase are not eligible for voluntary size exchanges or change-of-mind returns.

The restriction must be clearly disclosed on the relevant product page or at checkout.

A product does not automatically become final sale simply because a promotional discount has been applied.

Statutory remedies for defective, misdescribed or incorrectly supplied products remain available.

5. Manufacturing Defects & Incorrect Products

If you receive a product that appears defective, damaged upon delivery or materially different from your confirmed order, please contact Gothic Toons promptly.

We recommend notifying our customer-support team within 48 hours of delivery, where reasonably possible.

Please provide:

  • Order number.

  • Clear photographs of the complete garment.

  • Close-up photographs of the reported issue.

  • Photographs of the packaging, where relevant.

  • A brief description of the concern.

  • An unboxing video, if available.

The recommended reporting period is intended to facilitate prompt investigation and does not automatically invalidate legitimate claims reported later.

6. Unboxing Video

We strongly recommend recording a clear, continuous and unedited video showing the parcel before opening, the opening process and the product received.

An unboxing video can help us assess claims involving incorrect products, missing contents, transit damage or packaging tampering.

While strongly recommended, an unboxing video is not mandatory for a genuine defect or incorrect-delivery claim.

All concerns will be assessed using available evidence.

7. Inspection & Verification

Products returned for exchange or defect investigation may undergo a documented inspection.

Inspection may include:

  • Verification of original product identifiers.

  • Comparison against the original order.

  • Fabric, stitching and seam examination.

  • Print-quality assessment.

  • Checking for stains, washing, excessive wear or modifications.

  • Inspection of garment labels, tags and packaging.

  • Review of any available dispatch photographs or packing records.

  • Assessment of whether the reported damage is consistent with manufacturing, transit or post-delivery handling.

Gothic Toons may request additional information where reasonably necessary to verify a claim.

We reserve the right to reject voluntary exchange requests that fail the stated eligibility conditions.

8. Customer-Caused Damage

Damage resulting from improper handling, negligent use, alteration or washing contrary to disclosed garment-care instructions is not automatically considered a manufacturing defect.

Examples may include:

  • Bleach or chemical damage.

  • Cuts and tears occurring after delivery.

  • Abrasion caused by inappropriate handling.

  • Print damage caused by improper ironing.

  • Alterations made to the garment after purchase.

  • Damage caused by failure to follow appropriate washing instructions.

Each claim will be assessed individually.

The presence of damage alone does not establish that the customer caused it.

9. Product Appearance & Colour Variations

We make reasonable efforts to ensure website photographs and product descriptions represent our products accurately.

However, slight variations may occur due to:

  • Lighting conditions and professional photography.

  • Individual screen brightness and colour calibration.

  • Garment dyeing, fabric washing and finishing processes.

  • Natural fabric characteristics.

  • Minor production tolerances.

  • Screen printing, puff printing and other print-finishing techniques.

Minor, non-material variations in colour, wash effect, artwork placement, texture or garment measurements are not, by themselves, considered manufacturing defects.

However, material differences from advertised colour, design, composition, dimensions or product specifications may qualify for an appropriate remedy.

10. Exchange Availability

All voluntary size exchanges are subject to stock availability.

If the requested size is unavailable, Gothic Toons may offer:

  • Another available size of the same design.

  • Gothic Toons store credit, subject to approval and our Store Credit Policy.

  • Another mutually agreed resolution.

Store credit may be offered for approved voluntary returns but will not replace a legally required monetary refund.

11. Quality Check & Replacement Dispatch

Once the returned product is received:

  1. Our team will normally inspect the item within 3 business days.

  2. The customer will receive confirmation of the inspection outcome.

  3. Approved voluntary exchanges will proceed after stock confirmation and payment of any outstanding courier charges.

  4. Replacements will normally be dispatched within 3–5 business days after approval.

Courier transit times are additional.

If a voluntary exchange is rejected, the customer will receive an explanation and may arrange return shipment of the original item at their own expense.

12. Incorrect or Fraudulent Returns

Returning a different garment, counterfeit product, previously used item or a product unrelated to the original order may result in rejection of a voluntary exchange.

Where there is credible evidence of deliberate return fraud, Gothic Toons may take proportionate action permitted by law.

Claims will be assessed on documented evidence rather than assumptions.

13. Consumer Rights

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded under Indian law.

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