Privacy Policy

PRIVACY POLICY

GOTHIC TOONS

Last Updated: 20 October 2026

At Gothic Toons, we value your trust and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit our website, purchase products, contact us or interact with our services.

For the purposes of this policy, Gothic Toons refers to the legal entity operating the Gothic Toons website and business.

1. Information We Collect

Depending on your interactions with our website, we may collect the following categories of information.

Personal Information

Name.
Email address.
Mobile number.
Billing address.
Shipping address.
Account details, where applicable.

Order Information

Products ordered or purchased.
Order history and transaction amounts.
Payment status and transaction references.
Delivery and tracking information.
Return, exchange and refund records.

Technical Information

Where applicable, our website and service providers may process:

IP address.
Browser and device information.
Website navigation and activity.
Cookie identifiers.
Referral and advertising information.
Information needed for website security and functionality.

Customer Communications

We may retain relevant customer-service messages, emails, product photographs and videos voluntarily submitted in relation to orders, returns or complaints.

2. How We Use Personal Information

We process relevant personal information for purposes including:

Confirming and fulfilling orders.
Processing payments.
Arranging deliveries.
Sending order and tracking updates.
Handling returns, exchanges and refunds.
Responding to customer enquiries.
Verifying transactions and investigating suspected fraud.
Improving our products and website.
Maintaining accounting and legally required records.
Complying with regulatory obligations.
Conducting permitted analytics and marketing activities.

Personal information will be processed for lawful purposes using an appropriate legal basis, including consent where required.

3. Payment Information

Payments are handled through payment service providers.

Depending on the payment method, these providers may independently process payment details and transaction information.

Gothic Toons does not require customers to disclose banking passwords, payment PINs or one-time passwords to its customer-support representatives.

Payment-related information is handled according to applicable security and regulatory requirements.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support:

Shopping carts and checkout functionality.
Website preferences.
Security.
Website performance and analytics.
Advertising measurement.
Personalised marketing, where permitted.

The cookies and technologies used may vary depending on the features and services enabled on our website.

Where consent is required for optional cookies or tracking technologies, we will provide an appropriate mechanism to obtain and manage that consent.

Customers may also manage certain cookies through their browser settings.

Restricting essential cookies may affect website functionality.

5. Marketing Communications

Where a customer has provided valid consent or another lawful basis applies, Gothic Toons may send communications regarding:

New collections.
Product launches.
Promotions.
Restocks.
Brand updates.
Other relevant offers.

Marketing messages may be delivered through email, SMS, WhatsApp or other permitted channels.

Customers may withdraw consent or unsubscribe through the available opt-out mechanism or by contacting us.

Transactional communications regarding existing orders may continue where necessary even after marketing preferences are changed.

6. Sharing Personal Information

We may share relevant personal information with service providers where necessary to operate our business.

Depending on the services used, these may include:

E-commerce website and hosting providers.
Payment gateways.
Courier and logistics partners.
Customer-support systems.
Email and messaging service providers.
Analytics and advertising service providers.
Fraud-prevention and website-security providers.
Accounting, legal and professional advisers.
Government authorities where legally required.

We do not sell customer personal information to unrelated third parties in exchange for monetary payment.

We take reasonable steps to ensure service providers handle information appropriately and in accordance with relevant contractual and legal obligations.

7. Website Analytics & Advertising

Where enabled, Gothic Toons may use analytics or advertising technologies to understand website performance, measure campaigns and improve marketing.

These technologies may collect or process device identifiers, browsing activity and information about interactions with advertisements or website pages.

Where required, consent will be obtained before using information for optional advertising or tracking purposes.

Details of specific providers should be reflected in the website's cookie and consent disclosures.

8. Information Security

We use reasonable security and organisational measures appropriate to our business to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.

Such measures may include restricted account access, appropriate authentication controls, secure payment services and monitoring of relevant systems.

No digital service can guarantee complete security.

Where a personal-data breach occurs, Gothic Toons will investigate and provide any notifications or assistance required by applicable law.

9. Data Retention

We retain personal information for legitimate business and legal purposes, including:

Order processing.
Customer support.
Returns and disputes.
Fraud prevention.
Taxation and accounting.
Legal compliance.

Retention periods may differ depending on the type of data and the reason it was collected.

When information is no longer required, we will delete, anonymise or otherwise handle it in accordance with applicable laws and operational requirements.

10. Your Privacy Rights

Depending on applicable law, customers may be entitled to:

Request information about the processing of their personal data.
Request correction or updating of inaccurate information.
Request erasure of personal data where permitted.
Withdraw applicable consent.
Raise privacy-related grievances.
Exercise other legally recognised data-protection rights.

Requests can be submitted using the contact details below.

We may request reasonable verification of identity before acting on a request.

Information may be retained where required for legal, accounting, fraud-prevention or other lawful purposes.

11. Children's Privacy

Our website is intended for customers who are legally able to purchase products or who use the website with appropriate parental or guardian involvement.

Where applicable law requires parental or guardian consent before processing a child's personal information, we will comply.

We do not intentionally conduct prohibited tracking, behavioural monitoring or targeted advertising directed at children.

12. International Data Processing

Some service providers may process or store personal information outside India.

Where such processing occurs, Gothic Toons will comply with applicable requirements governing cross-border processing and transfers.

13. Third-Party Websites

Our website may contain links to external websites, social networks or other services.

Those services may have their own privacy policies and data-handling practices.

We encourage customers to review those policies before providing personal information to third parties.

14. Changes to This Privacy Policy

This policy may be updated to reflect operational, technological or legal developments.

Updated versions will be published on our website with a revised effective date.

Where required, customers will receive additional notice or requests for consent concerning material changes.

15. Contact & Privacy Grievances

For privacy enquiries, requests or grievances: