REFUNDS, CANCELLATIONS & STORE CREDIT POLICY

GOTHIC TOONS

Last Updated: 20 October 2026

We aim to provide a transparent purchasing experience with clearly defined refund, cancellation and store-credit terms.

1. No Monetary Refunds for Voluntary Returns

Gothic Toons does not offer monetary refunds solely for:

  • Change of mind.

  • Incorrect size selection.

  • Personal fit or style preferences.

  • A decision that the product is no longer wanted.

  • Preference for another design or collection.

  • Voluntary returns outside our advertised eligibility conditions.

Eligible customers may request a size exchange or an approved store-credit resolution.

These restrictions apply to voluntary returns and do not remove statutory refund rights.

2. Defective, Incorrect or Misdescribed Products

Where a product is defective, materially different from its advertised description, incorrectly supplied or otherwise qualifies for a legally protected remedy, Gothic Toons will provide an appropriate resolution.

Depending on the circumstances and applicable legal requirements, this may involve:

  • A replacement.

  • Repair, where suitable and agreed.

  • A monetary refund.

  • Store credit, where legally permissible and voluntarily accepted.

Store credit will not be imposed as the sole remedy where a monetary refund is legally required.

For qualifying problems attributable to Gothic Toons, the customer will not be charged the ordinary courier fees applicable to voluntary size exchanges.

3. Store Credit Eligibility

Store credit may be issued when:

  • A voluntary size exchange is approved but the replacement size is unavailable.

  • Gothic Toons agrees to an exceptional voluntary return.

  • The customer accepts store credit as an alternative resolution in a qualifying case.

Store-credit approval for voluntary returns is subject to eligibility and successful quality inspection.

4. Store Credit Amount

The credit amount will normally equal the actual amount paid for the approved returned product after applicable discounts.

Separately charged voluntary exchange courier fees for services already performed are not ordinarily credited.

Where promotional bundles or conditional discounts apply, the calculation will reflect the actual value paid for the returned item, with any adjustment explained to the customer.

5. Store Credit Terms

  • Store credit is valid for 180 calendar days from issuance.

  • It can be redeemed against eligible purchases on the official Gothic Toons website.

  • Store credit cannot be redeemed for cash.

  • It is non-transferable unless Gothic Toons agrees otherwise.

  • The available credit balance may be used across multiple purchases until exhausted or expired.

  • Where an order exceeds the available credit balance, the difference must be paid by the customer.

  • Store credit issued for a voluntary return cannot be converted into a monetary refund merely because the customer subsequently changes their mind.

These terms apply to discretionary store credit and do not override statutory rights.

6. Refund Processing

Where a monetary refund is approved or legally required, it will normally be initiated through the original payment method.

Where this is not technically available, an alternative lawful method may be agreed.

Approved refunds will ordinarily be initiated within 5–7 business days of completing the necessary verification or cancellation process.

Actual crediting times may depend on the payment provider or bank.

Any applicable mandatory refund deadline takes precedence.

7. Cancellation Before Dispatch

Customers should request cancellation as soon as possible.

Where an order is cancelled before dispatch and the cancellation is accepted, any payment collected, including the ₹300 COD confirmation advance, will be refunded through the original payment method or another agreed lawful method.

Gothic Toons does not impose a standard cancellation penalty for an accepted pre-dispatch cancellation.

8. Cancellation After Dispatch

Once an order has been dispatched, ordinary voluntary cancellation may not be available.

Where a customer refuses delivery, cannot be contacted or provides inaccurate delivery information, the circumstances will be assessed using courier and order records.

Any additional charges for a customer-requested re-delivery must be disclosed and agreed before re-dispatch.

Gothic Toons does not automatically retain the full order amount or COD advance as a cancellation penalty.

Legally protected cancellation and refund rights remain available.

9. Returned-to-Origin (RTO) Orders

If an order is returned to origin, Gothic Toons will assess:

  • The reason for non-delivery.

  • Whether delivery attempts were reasonable.

  • Available courier records.

  • Whether the failure was attributable to the customer, courier or Gothic Toons.

  • Any applicable cancellation or refund rights.

Where re-dispatch is requested, the customer may be charged the disclosed cost of the additional delivery service.

Any refundable balance or alternative resolution will be determined in accordance with the circumstances and applicable legal requirements.

10. Payment Disputes

If a customer believes they have been incorrectly charged, received an incorrect product or experienced a delivery problem, they should contact customer support with their order information.

Gothic Toons may use relevant transaction records, delivery evidence and documented inspection findings to investigate disputes.

Customers retain their lawful payment-dispute and consumer-redressal rights.

11. Consumer Rights

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded under Indian law.

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