Refund Policy

At Gothictoons, we strive to ensure your complete satisfaction with every purchase. If you're not satisfied with your order and it meets our return/exchange criteria, you may be eligible for a refund under the conditions outlined below.

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🔁 Eligibility for Refunds

Refunds may be issued in the following cases:

• The returned product meets all return conditions stated in our Return & Exchange Policy.

• The order is cancelled before it is shipped.

• The product delivered was incorrect, damaged, or defective, and no suitable replacement is available.

• A prepaid order cannot be fulfilled due to stock or logistical issues.

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💵 Refund Process

Once your returned item is received and inspected, we will notify you via email or SMS regarding the approval or rejection of your refund request.

If approved, your refund will be processed as follows:

• Payment Method: Refunded to your original method of payment (UPI, card, wallet, etc.)

• Processing Time: Refunds are usually processed within 5–7 business days after approval.

• Credit Timeline: After processing, the refund may take 7–10 business days to reflect in your account, depending on your payment provider.

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❗ Important Notes

• Refunds will not be processed for non-returnable items (e.g., Gothic Gamble category or Surprise Tees).

• Refunds are issued only after the returned product passes a quality check by our team.